Skip to main content

Technical Issue in “Horizon” Section under “Someday” Tab in PolyPlan App

Dear PolyPlan Support Team,

I hope this message finds you well.

I am writing to report a recurring issue I’ve encountered while using your application, specifically in the “Horizon” section under the “Someday” tab. When I try to add a new group and then write goals underneath that group, the goals do not appear or get saved at all.

The only temporary workaround is to close the app and reopen it, but the issue reoccurs every time I attempt to perform the same action, which significantly impacts my user experience and task organization.

I would also like to mention that I’m using the app on a device running iPadOS 18.5, and the problem has been consistently occurring on this system.

I would greatly appreciate it if you could look into this issue. I am happy to provide any additional details or screen recordings if needed.

Thank you for your attention and support.

Best regards,

MOAYAD AlOtaibi

1 comment

Log in to comment and vote

Comments1

  • Minh Thư

    Team•

    May 26, 2025

    Hi!

    Thank you for sharing your concern with the team. On behalf of the team, I am so sorry for any inconvenience you may encounter.

    I just tested the Someday list again on my iPad with iOS 18.5, but cannot re-create the issue. I need a video of the bug to effective describe it to the team and work with them further. Could you please help me to get one?

    I highly appreciate your support!